Reporter Login
As a reporter you will automatically be redirected to the “My tickets” page. From there you can view your tickets, create a new ticket or view the knowledge base.
Username: reporter
Password: reporter
Login: https://demos.welaunch.io/wordpress-helpdesk/login/
Agent Login
As an agent you can view tickets you are assigned to. You can create tickets, reply to tickets & change the status / type / system. Also you can create FAQs & Saved Replies.
Username: agent
Password: agent
Login: https://demos.welaunch.io/wordpress-helpdesk/login/
In addition to the agents capabilities, the admin can create new status, types, systems and can change the main plugin settings. Also he can create FAQ topics, saved replies categories & see the reports.
Admin Login
Username: demo
Password: demo
Login: https://demos.welaunch.io/wordpress-helpdesk/login/
Knowledge Base Demo
Our plugin documentation has been built with our knowledge base. So when viewing the documentation you can see our Knowledge Base in action.
