{"id":1305,"date":"2018-05-17T17:57:42","date_gmt":"2018-05-17T17:57:42","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=1305"},"modified":"2018-05-17T17:57:42","modified_gmt":"2018-05-17T17:57:42","slug":"users-do-not-get-account-email","status":"publish","type":"faq","link":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/users-do-not-get-account-email\/","title":{"rendered":"Users do not get Account Email?"},"content":{"rendered":"<p>If new users do not receive their new account credentials via emails with username &amp; password you need to check first if you have enabled the option here:<\/p>\n<figure id=\"attachment_1306\" aria-describedby=\"caption-attachment-1306\" style=\"width: 980px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1306\" src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2018\/05\/Send-Login-Credentials-1024x168.png\" alt=\"Send Login Credentials\" width=\"980\" height=\"161\" srcset=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-content\/uploads\/sites\/5\/2018\/05\/Send-Login-Credentials-1024x168.png 1024w, https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-content\/uploads\/sites\/5\/2018\/05\/Send-Login-Credentials-300x49.png 300w, https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-content\/uploads\/sites\/5\/2018\/05\/Send-Login-Credentials-768x126.png 768w, https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-content\/uploads\/sites\/5\/2018\/05\/Send-Login-Credentials.png 1294w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><figcaption id=\"caption-attachment-1306\" class=\"wp-caption-text\">Send Login Credentials<\/figcaption><\/figure>\n<p>If this is checked, it could be that some other plugin or your theme overrides the\u00a0&#8220;wp_new_user_notification&#8221; function. For example the ARMember plugin does this. To validate this you need to do a full text search on all plugins &amp; your theme searching for this string &#8220;function wp_new_user_notification&#8221;. This needs to be removed.<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-1305","faq","type-faq","status-publish","hentry","faq_topics-faq"],"acf":[],"_links":{"self":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq\/1305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/comments?post=1305"}],"version-history":[{"count":1,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq\/1305\/revisions"}],"predecessor-version":[{"id":1307,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq\/1305\/revisions\/1307"}],"wp:attachment":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/media?parent=1305"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/product_cat?post=1305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}