{"id":602,"date":"2017-08-17T10:24:45","date_gmt":"2017-08-17T10:24:45","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&p=602"},"modified":"2017-08-17T12:09:39","modified_gmt":"2017-08-17T12:09:39","slug":"setup-the-knowledge-base","status":"publish","type":"faq","link":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/setup-the-knowledge-base\/","title":{"rendered":"Setup the Knowledge Base"},"content":{"rendered":"[vc_row][vc_column width=”1\/2″][vc_column_text]When you have enabled the knowledge base you should create a page with the shortcode [ knowledge_base ] inside it. After that you can create some topics. FAQ topics helps you and your users to find relating articles more easily.<\/p>\n

For each topic you can overwrite the default icon with a custom CSS icon class. In your example we can set the following Font Awesome CSS class:<\/p>\n

fa fa-battery-quarter<\/pre>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”612″ onclick=”link_image”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1502970792406{padding-top: 20px !important;background-color: #f2f2f2 !important;}”][vc_column css=”.vc_custom_1502970836595{margin-bottom: 0px !important;}”][vc_column_text]\n
Boxed Layout<\/h2>\n[\/vc_column_text][vc_row_inner css=”.vc_custom_1502970773525{padding-top: 30px !important;}”][vc_column_inner width=”1\/2″][vc_single_image image=”615″ onclick=”link_image”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”631″ onclick=”link_image”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1502971752301{padding-top: 20px !important;}”][vc_column css=”.vc_custom_1502970836595{margin-bottom: 0px !important;}”][vc_column_text]\n
List Layout<\/h2>\n[\/vc_column_text][vc_row_inner css=”.vc_custom_1502970773525{padding-top: 30px !important;}”][vc_column_inner width=”1\/2″][vc_single_image image=”614″ onclick=”link_image”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”630″ onclick=”link_image”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1502971771203{padding-top: 20px !important;background-color: #f2f2f2 !important;}”][vc_column width=”1\/2″][vc_column_text]\n
FAQ Search<\/h2>\n
A live FAQ search is implemented. This can be rendered directly in the knowledge base, or embedded via a Widget.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”624″ onclick=”link_image”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1502971971475{padding-top: 20px !important;}”][vc_column css=”.vc_custom_1502971963085{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_text]\n
Widgets<\/h2>\n
Currently we have 3 Widgets in place for the knowledge base:<\/p>\n[\/vc_column_text][vc_row_inner css=”.vc_custom_1502970773525{padding-top: 30px !important;}”][vc_column_inner width=”1\/3″][vc_column_text]Dynamic FAQ Articles Widgets<\/strong>[\/vc_column_text][vc_single_image image=”626″ onclick=”link_image”][vc_column_text]This widget dynamically fetches the faqs from the current topic, where the user is. If he is in the “Getting Started” topic, he will only see FAQs assigned to this topic. Here you can set an amount of FAQs, the order and orderby.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]Simple FAQ Articles Widgets<\/strong>[\/vc_column_text][vc_single_image image=”627″ onclick=”link_image”][vc_column_text]This widget just fetches all FAQs or, if you set a topic, just the FAQs from the topic. You can order it by the popularity e.g. to show the most viewed FAQs.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]FAQ Search Widgets<\/strong>[\/vc_column_text][vc_single_image image=”628″ onclick=”link_image”][vc_column_text]Live search for your FAQs.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"author":1,"featured_media":0,"menu_order":30,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-602","faq","type-faq","status-publish","hentry","faq_topics-getting-started"],"acf":[],"_links":{"self":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq\/602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/comments?post=602"}],"version-history":[{"count":10,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq\/602\/revisions"}],"predecessor-version":[{"id":633,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/faq\/602\/revisions\/633"}],"wp:attachment":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/media?parent=602"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/product_cat?post=602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}