{"id":668,"date":"2017-08-18T06:52:24","date_gmt":"2017-08-18T06:52:24","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=668"},"modified":"2017-08-18T06:52:24","modified_gmt":"2017-08-18T06:52:24","slug":"changelog","status":"publish","type":"faq","link":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/changelog\/","title":{"rendered":"Changelog"},"content":{"rendered":"<pre># Changelog\n======\n1.8.4\n======\n- NEW: Option to hide WooCommerce my account items\n- NEW:\twordpress_helpdesk_envato_validation filter\n- NEW:\tcomments_template_query_args filter to sort comments on top\n- FIX:\tWCAG issue with missing labels\n\n======\n1.8.3\n======\n- FIX:\tUpdated composer\n\n======\n1.8.2\n======\n- FIX:\tWPML attachments show multiple times\n- FIX:\tIssue with ITalian language\n- FIX:\tUpdated phpspreadsheet\n\n======\n1.8.1\n======\n- FIX:\tDefault agents by department not working\n- FIX:\tTicket exporter not working\n- FIX:\tDowngraded PSR library\n- FIX:\tPHP notices\n\n======\n1.8.0\n======\n- NEW:\tChatGPT Support\n\thttps:\/\/imgur.com\/a\/eVOKLyj\n- NEW:\tSaved replies show on ticket frontend\n\thttps:\/\/imgur.com\/a\/fbRXxTY\n- NEW:\tReplaced Invisible Recaptcha Integration with Captcha By BestWebForms\n\thttps:\/\/imgur.com\/a\/BLnoz2U\n- NEW:\tParamter show_search for faqs shortcode\n- NEW:\tPHP 8.2 support\n- FIX:\tEmail piping not working correctly for existing users\n- FIX:\tUpdated all vendor codes\n\n======\n1.7.31\n======\n- FIX:\tFAQs and settings not showing\n- NEW:\tDisable comment notify for tickets\n\n======\n1.7.30\n======\n- NEW:\tUser account gets generated with uniquid when email not exists, but username exists\n- FIX:\tLoad users in admin panel via AJXA\n- FIX:\tDefault agents per department not working\n\n======\n1.7.29\n======\n- NEW:\tFAQs are hidden too when access per topic is restricted\n- FIX:\tPHP Notice\n- FIX:\tCreate ticket for users as agent not working\n- FIX:\tImproved FR Translations\n\tThanks to barreoblique.ca \n- FIX:\tImproved performance in backend\n- FIX:\tGreece translation issue\n\n======\n1.7.28\n======\n- NEW:\tTopic Description shows\n\thttps:\/\/imgur.com\/a\/H0TJgOE\n- NEW:\tPerformance improvements\n- FIX:\tLive chat close icon not visible\n- FIX:\tFilter by priority in backend not working\n- FIX:\tPerformance issues\n- FIX:\tDatatables Norwegian Language\n\n======\n1.7.27\n======\n- NEW:\tDefault Reply template\n\thttps:\/\/imgur.com\/a\/P69JXaU\n- NEW:\tCustom FAQ topic image icon\n\thttps:\/\/imgur.com\/a\/qRmiBkC\n- NEW:\tCreate custom form field types\n\thttps:\/\/imgur.com\/a\/a6pRP1G\n- NEW:\tDefault Auto Reply\n\thttps:\/\/imgur.com\/a\/d9RvnRC\n- NEW:\tCustom text before submit button\n\thttps:\/\/imgur.com\/a\/6NyuEPy\n- NEW:\tAdded CSS classes to my tickets table\n- FIX:\tPOT strings missing\n- FIX:\tSaved Replies not working\n- FIX:\tWP recent comment widget showed ticket replies\n\n\n======\n1.7.26.1\n======\n- FIX:\tAdmin bar showed for guests\n\n======\n1.7.26\n======\n- NEW:\tAdded support for our Ultimate Tabs plugin\n\thttps:\/\/imgur.com\/a\/C6zr900\n- NEW:\tCustomers removed admin bar too now\n- FIX:\tRemoved the activity dashboard \n\n======\n1.7.25\n======\n- NEW:\tShow all FAQs as Accordion\n\thttps:\/\/imgur.com\/a\/0cGbZ4O\n- NEW:\tShow WooCommerce FAQs as accordion\n\thttps:\/\/imgur.com\/a\/Zr2UVHW\n- NEW:\tAdded autocomplete off to ticket forms \n- NEW:\tUser Role FAQ Access\n\thttps:\/\/imgur.com\/a\/QsmmUhWc\n- NEW:\tUser Role FAQ Topic Access\n\thttps:\/\/imgur.com\/a\/oRNHkAx\n- FIX:\tHidden FAQs show in WooCommerce products\n- FIX:\tError fixed in IT-Rechtskanzlei plugin\n- FIX:\tAccordion icon not aligned when faq title went over 2 lines\n\n======\n1.7.24\n======\n- FIX:\tTicket reply in backend (comment form) not working\n\n======\n1.7.23\n======\n- NEW:\tNew field for dynamic FAQ posts widget\n\tDynamic Title\n- NEW:\tSingle ticket rating form\n\thttps:\/\/postimg.cc\/gallery\/m77sR7T\t\n- NEW:\tWhen both Woo form options are disabled, it will\n\thide the first box select row\n- NEW:\tLoad saved reply in ticket backend\n\thttps:\/\/imgur.com\/a\/lZ2gceD\n- FIX:\tAgents did not see own created tickets\n- FIX:\tFlatsome fatal error by setting unset $_POST\n- FIX:\tAdded wpautop to new replies mail\n- FIX:\tComments closed even if option not enabled\n- FIX:\tSecurity for feedback form\n\n======\n1.7.22\n======\n- NEW:\tDefault sort order for my tickets on ticket ID DESC\n- FIX:\tImproved Sorting by date and ticket ID in my tickets\n- FIX:\tSingle FAQ Schema issue\n- FIX:\tRemoved tags from Schema.org data\n\n======\n1.7.21\n======\n- NEW:\tAdded schema.org support (rich snippet data) to FAQ Archives & Pages\n\thttps:\/\/imgur.com\/a\/StmHFfg\n- FIX:\tget_sites function not available\n\n======\n1.7.20\n======\n- NEW:\tAdded Gutenberg support for all Post types\n- NEW:\tAdded 3 new parameters to faqs shortcode:\n\taccordion\n\tshow_faq_icon\n\tfaq_columns\n\thttps:\/\/imgur.com\/a\/AYDTUqD\n\tLive: https:\/\/demos.welaunch.io\/wordpress-helpdesk\/accordion-faqs\/\n- FIX:\tRemoved Databales CDN loading\n- FIX:\tMultisite register roles globally\n\n======\n1.7.19\n======\n- FIX:\tComments not visible when ticket closed\n- FIX:\tComments not showing in DIVI theme\n\n======\n1.7.18\n======\n- NEW:\tClose comments when a ticket is marked as solved \/ closed\n\t\thttps:\/\/imgur.com\/a\/Ndim1Rw\n- NEW:\tUpdated all translations\n- FIX:\tUpdated font awesome in backend also\n- FIX:\tData privacy checkbox not removed when deactivated\n- FIX:\tRemoved the login URL filter as admins cant login when no page was set\n\n======\n1.7.17\n======\n- FIX:\tFont awesome updated to v5\n\n======\n1.7.16\n======\n- NEW:\tDispaly Website URL in ticket frontend\n- FIX:\tproduct removed after single ticket backend saved\n\n======\n1.7.15\n======\n- NEW:\tWooCommerce Order & Product & Envato Item display\n\t\tin single ticket page\n\t\thttps:\/\/imgur.com\/a\/3OyBsii\n- NEW:\tSet order subjects yourself\n\t\thttps:\/\/imgur.com\/a\/Wq90R6U\n- FIX:\tHuge performance increase when you used WooCommerce\n- FIX:\tWebsite URL for woo form fields disabled by default\n- FIX:\tAdded wp_kses to message field in checkbox\n- FIX:\tMoved Data privacy checkbox below message field\n\n======\n1.7.14\n======\n- NEW:\tData privacy checkbox for all new ticket forms (GDPR)\n\t\thttps:\/\/imgur.com\/a\/WMYWKN7\n- NEW:\tUpdated translation files\n- FIX:\tPHP notices\n\n======\n1.7.13\n======\n- NEW:\tDropped Redux Framework support and added our own framework \n\t\tRead more here: https:\/\/www.welaunch.io\/en\/2021\/01\/switching-from-redux-to-our-own-framework\n\t\tThis ensure auto updates & removes all gutenberg stuff\n\t\tYou can delete Redux (if not used somewhere else) afterwards\n\t\thttps:\/\/www.welaunch.io\/updates\/welaunch-framework.zip\n\t\thttps:\/\/imgur.com\/a\/BIBz6kz\n\n======\n1.7.12\n======\n- NEW:\tAdvanced settings > disable font awesome loading\n- FIX:\tJS \/ CSS loading when not enabled services\n- FIX:\tFrom now on all shortcodes will be removed from new tickets\n\n======\n1.7.11\n======\n- FIX:\tUser creation with empty mail \/ username\n- FIX:\tHad to drop Slack Integration due to the PHP package is now maintained\n\t\tLooking for another solution\n\n======\n1.7.10\n======\n- NEW:\tSend feedback message + satisfied to agent\n\t\thttps:\/\/imgur.com\/a\/R6u02NY\n\n======\n1.7.9\n======\n- NEW:\tAgents can close tickets in fronted\n- FIX:\tPHP notice in faq post type\n\n======\n1.7.8\n======\n- NEW:\tAdded time caching for inbox + automatically close tickets\n- FIX:\tCustom fields not showing in single ticket\n- FIX:\tWrong custom field validation for Envato or  \n\n======\n1.7.7\n======\n- NEW:\tBig Performance Release \n\t\t!! MAKE SURE YOU ARE ON LATEST VERSION OF REDUX FRAMEWORK !!\n\t\t\n- FIX:\tTranslations updated\n\n======\n1.7.6\n======\n- FIX:\tCreate ticket \"not set\"\n- FIX:\tMy Tickets title too long did not break\n\n======\n1.7.5\n======\n- NEW:\tFAQ topics URL contains parent category in URL now\n- NEW:\tfaqs shortcode now can contain multiple categories COMMA separated\n- FIX:\tINBOX PHP fatal error\n- FIX:\tSingle FAQ back to did not show correct last FAQ topic\n- FIX:\tCSS issue in Flatsome with widget\n- FIX:\tMargin missing when using fab icon\n- FIX:\tCSS issue with not aligned items\n\n======\n1.7.4\n======\n- NEW:\tCustom separate fields for WooCommerce, Simpel & Envato ticket form\n- NEW:\tShow title in faq topics\n- NEW:\t2 new Options to disable \/ enable show topic children or categories\n- NEW:\tHide FAQs if subtopics exists\n- NEW:\tBetter flatsome support\n- NEW:\tMultiple new Arguments for faqs shortcode:\n        topic = '',\n        show_topic_title = 'false',\n        show_back_to_parent_topic = 'false',\n        content = 'false',\n        excerpt = 'true',\n        link = 'true',\n        max_faqs = '-1',\n        show_children = 'false',\n        hide_faqs_when_subcategories_exists = 'false',\n        show_child_categories = 'true',\n        columns = $this->get_option('FAQColumns'),\n        order = 'ASC',\n        orderby = 'menu_order',\n- FIX:\tSearch icon fix in flatsome\n- FIX:\tWrong CSS Class for before FAQs\n- FIX:\tTickets in My Account of WooCommerce could not be submitted\n\n======\n1.7.3\n======\n- FIX:\tMail fetching not working when custom required fields created\n\n======\n1.7.2\n======\n- FIX:\tAdded array filter for required \/ optional new fields\n\t\tTicket could not be created! not set!\n\n======\n1.7.1\n======\n- NEW:\tAgents can create tickets on behalf of customers in the new ticket page:\n\t\thttps:\/\/imgur.com\/a\/jr898qx\n- NEW:\tFAQ search also searches in comments: https:\/\/imgur.com\/a\/exeDbm9\n- NEW:\tCleaned the plugin settings \/ moved fields\n- NEW:\tWooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:\n\t\thttps:\/\/imgur.com\/a\/ZUs6yHR\n- NEW:\tCustom fields will also be exported in Excel file\n- NEW:\tTopics widget can hide \/ show empty topics and display subcategories\n\t\thttps:\/\/imgur.com\/a\/jtskEiH\n- NEW:\tAdd \/ Create content before FAQs or Tickets\n\t\thttps:\/\/imgur.com\/a\/g2vlVtS\n- FIX:\tLive Search not working in sidebar when disabled in plugin settings\n- FIX:\twhen new ticket got an error, previous filled out fields were gone\n- FIX:\tLive chat could not be started because of custom fields missing\n- FIX:\tAttachment lightbox hidden behind chat\n- FIX:\tUpdated POT file\n\n======\n1.7.0 \n======\n- NEW:\tCustom Ticket Input Fields \n\t\tYou can now create custom text fields (required or optional)\n\t\twithin plugin settings\n\t\tExample: https:\/\/imgur.com\/a\/nv4CKq0\n- FIX:\tAdded required attribute to input fields\n\n======\n1.6.4\n======\n- NEW:\tAdded support for video uploads when creating new tickets\n\n======\n1.6.3\n======\n- NEW:\tAdded responsive feature for my tickets table\n\n======\n1.6.2\n======\n- FIX:\tClosing div missing in knowledge base shortcode\n\n======\n1.6.1\n======\n- FIX:\tFont Awesome not found issue\n\n======\n1.6.0\n======\n- NEW:\tAdded support for all other attachment types\n- NEW:\tAdded security checkes for attachments\n\n======\n1.5.24\n======\n- FIX:\tRemoved Gutenberg testing code\n\n======\n1.5.23\n======\n- FIX:\tTicket ID placeholder not translateable\n- FIX:\tUpdate POT files\n- FIX:\tAdding links in ticket comments showed posts \/ pages search\n- FIX:\tNew Ticket message form showed media upload button\n\n======\n1.5.22\n======\n- FIX:\tSave custom meta box PHP error\n\n======\n1.5.21\n======\n- FIX:\tUsers with custom roles saw all tickets in the my tickets page\n\n======\n1.5.20\n======\n- FIX:\tResponsive Issues\n- FIX:\tUmlaute not working in username field\n\n======\n1.5.19\n======\n- FIX:\tPerformance Increase\n- FIX:\tWPML for My Tickets shows other languages\n\n======\n1.5.18\n======\n- FIX:\tJS not loaded due to datatables\n\n======\n1.5.17\n======\n- NEW:\tOrder field for FAQs\n- FIX:\tRenamed Rewrite Slug for saved replies caused post tags to 404 \n\n======\n1.5.16\n======\n- FIX:\tAttachments not merged\n- FIX:\tFAQ Sidebar order by likes \/ dislikes\n\n======\n1.5.15\n======\n- NEW:\tMoved all CDN loaded JS \/ CSS into this plugin folder\n\t\tbetter for autoptimize plugin\n\n======\n1.5.14\n======\n- NEW:\tYou can now disable datatables and set a language\n\t\tPlugin Settings > Tickets > Enable Datatables\n- NEW:\tAttachments in Backend now also open in Lightbox\n\n======\n1.5.13\n======\n- NEW:\tFacebook Messenger Support\n\t\t-> Follow this link > Setting up the Plugin to get the code\n\t\thttps:\/\/developers.facebook.com\/docs\/messenger-platform\/discovery\/customer-chat-plugin#steps\n- NEW:\tFAQ search now also appears on FAQ topics\n- NEW:\tFAQ search now start at 2 chars, not 3\n\n======\n1.5.12\n======\n- FIX:\tFAQ wrong output\n\n======\n1.5.11\n======\n- NEW:\tDatatables for the My Tickets page allows:\n\t\t- Sorting\n\t\t- Searching \n\t\t- Entry Limit\n- NEW:\tReports can now close their own tickets\n- NEW:\tConfigure what data you want to show in the My Tickets Table:\n\t\t- Show Name\n\t\t- Show Date\n\t\t- Show Status\n\t\t- Show System\n\t\t- Show Type\n- NEW:\tSet FAQ Columns in a Topic Archive\n\t\te.g. show 2 faqs next to each other\n- INFO:\tWe will no longer develop the Desktop Notification feature (but it stays)\n\t\tWe developed a new plugin Fire Push: https:\/\/www.welaunch.io\/fire-push\/\n\t\t- Background Notfications (when browser is closed)\n\t\t- send notification on new ticket replies\n\t\t- notfiy on new tickets created\n\t\t- message on tickets updated\n- FIX:\tDesktop Notifications\n\n======\n1.5.10\n======\n- NEW:\tButton in Live FAQ result list if more than 4 results\n- NEW:\tLoading spinner replacing the search icon for FAQ search when typing\n- NEW:\tFAQ Live Search does not submit on enter\n- NEW:\tOption to set Maximum Live FAQ search results\n- FIX:\tRemoved ID from FAQ search because of duplicate ID Issue\n- FIX:\tAdded 404 Error code to wp_die function\n\t\tThis prevents nginx from caching while not logged in users want to see tickets\n- FIX:\tAdded higher z-index to chat trigger & message containers\n\n======\n1.5.9\n======\n- NEW:\tFAQ, Topics & Tickets are not Mobile first\n\t\tMeans the Title is Displayed first on Mobile (Better SEO)\n- NEW:\tNew Tickets Count in Backend (Red Badge)\n- NEW:\tAutomatically set Tickets to close \/ solved after X Days no comment \/ update was made\n\t\t> See General Options\n- NEW:\tSet a default Solved (Closed) Status in Default Settings\n\t\tUsed for Close Tickets after X Days\n- FIX:\tFAQ Search Causing PHP Notice\n\n======\n1.5.8\n======\n- NEW:\tReorder Admin Panel Section alpabetically\n- FIX:\tRemoved TGM Plugin (causing too many errors)\n\n======\n1.5.7\n======\n- FIX:\tInbox Mails, that could not be processed as a ticket will still \n\t\tbe marked as read, but not moved to archive folder. This prevents\n\t\tinfinite loop of email fetching\n- FIX:\tAdded more Email Inbox Message validations\n\n======\n1.5.6\n======\n- NEW:\tInbox will now always be fetched when logged in\n- FIX:\tCronjob not running \n\t\tTo make sure the cronjob runs you can use a plugin called WP Crontrol\n\n======\n1.5.5\n======\n- NEW:\tVideo about our new Automatic Reply Feature: https:\/\/youtu.be\/RR77Dwvqch0\n- FIX:\tComments will not be checked for automatic replies when comment user is the same\n\t\tas the automatic reply user. This prevents infinite loop, but also suggest you \n\t\tto better create an own user for Automatic replies (like BOT)\n\n======\n1.5.4\n======\n- NEW:\tDecreased ticket avatar image\n- NEW:\tAutomatic Replies (Bot) \n\t\tSaved Replies can be used for automatic replies. You need\n\t\tto add tags to your saved replies. These will be matched against\n\t\twords from new tickets \/ replies.\n\t\tSee Settings > Saved Replies\n- FIX:\tUpdated options texts\n- FIX:\tSidebar will show even when no tickets were submitted yet\n- FIX:\tEnvato Purchase code validation in Backend\n- FIX:\tShow No agents assigned in Frontend\n- FIX:\tCSS tweaks\n- FIX:\tVendor Packages updated\n\n======\n1.5.3\n======\n- NEW:  Shortcode for FAQ Search\n\t\t[[faq_search]]\n\n======\n1.5.2\n======\n- FIX:\tFinished RU Translations\n- FIX:\tChat on Mobile to near on the left\n\n======\n1.5.1\n======\n- NEW:  Russian Translation added\n\t\tIf you have any other languages translated please send to us\n- FIX:  IE11 Bug with JS\n- FIX:  Missing Translations\n- FIX:  Cleaned up translations files\n\n======\n1.5.0\n======\n- NEW:\tWelcome Livechat 2.0\n\t\t- Watch Demo Video: https:\/\/youtu.be\/g48IW8Qe2JM\n\t\t- Improved Design\n\t\t- New Frontend\n\t\t- New Backend for agents\n\t\t- Attachment upload possible\n- NEW:\tHide Livechat when agents offline\n- NEW:\tAllow Attachments in Livechat\n- NEW:  Filter wordpress_helpdesk_livechat_allowed\n- NEW:  Added Lightbox feature for Comment Attachments\n\n\n======\n1.4.8\n======\n- FIX:\tJS Gallery Error\n- FIX:\tWPML issue with FAQ Widgets\n\n======\n1.4.7\n======\n- FIX:  Agent could not be updated\n\n======\n1.4.6\n======\n- FIX:  Tax Meta Class Updated\n\n======\n1.4.5\n======\n- NEW:  Set department, type or priorty for ticket shortcode\n\t\tExample: [[new_ticket departments=\"24,25,17\" priorities=\"30\" types=\"12\"]]\n- FIX:  Updated Translations\n\n======\n1.4.4\n======\n- NEW:\tPrivate Notes\n\t\tAdd private Notes for ticktes inside the backend\n- NEW:  Add Media Files inside Replies in Comments\n- FIX:  Code Improvements\n- FIX:  Translations for Default Departments\n\n======\n1.4.3\n======\n- NEW: \tAssign default agents by Departments \n\t\tSettings > Defaults\n- NEW:  FAQ Search Term Tracking (term, search counts, articles found)\t\t\n\t\tSee: wp-admin\/edit.php?post_type=ticket&page=helpdesk-faq-terms\n- NEW:  Merge Tickets \n\t\tSee: Single Edit Ticket in WP-admin sidebar bottom\n- FIX:  Default post set fix\n- FIX: \tReporter user check removed as it caused issues with INBOX\n\n======\n1.4.2\n======\n- NEW: Added German Translation (status 15%)\n- NEW: Added Spanish Translation (status 26%)\n- FIX: translation files updated\n- FIX: Ticket string not translated\n\n======\n1.4.1\n======\n- FIX:  Only show agents, admins and shop managers in agent list\n- FIX:  Responsive My Tickets Page\n\n======\n1.4.0\n======\n- FIX:  Translation for account not created\n\n======\n1.3.9\n======\n- FIX:  Envato purchase code validation\n\n======\n1.3.8\n======\n- NEW: \tAdded two new actions for the new ticket form:\n\t\twordpress_helpdesk_before_new_ticket_form\n\t\twordpress_helpdesk_after_new_ticket_form\n- NEW:  Added French Translation\n\n======\n1.3.7\n======\n- FIX:  Updated translations\n\n======\n1.3.6\n======\n- NEW:  New ticket message field now supports the WSYIG editor\n\n======\n1.3.5\n======\n- FIX:  Issue where ticket comment form influenced other comment form\n\n======\n1.3.4\n======\n- FIX:  Admin CSS issue\n\n======\n1.3.3\n======\n- NEW:  Topic Widget for Sidebar\n- NEW:  FAQ for WPMl Translation: \n\t\thttps:\/\/www.welaunch.io\/helpdesk\/documentation\/faq\/can-translate-plugin-wpml\/\n- FIX:  Missing div in form shortcode\n- FIX:  My Tickets page on WooCommerce account page\n- FIX:  Product support in WPML environment showed all products\n- FIX:  custom WooCommerce order subjects filter did not work\n\n======\n1.3.2\n======\n- NEW:  Moved type \/ Project directly under Department\n- NEW:  Created a back to my tickets button on new \/ view single ticket pages\n- FIX:  WooCommerce form was not 100% width\n\n======\n1.3.1\n======\n- NEW:  Sidebar for my_tickets and knowledge_base now displays \n\t\tautomatically. This has been done, because not all themes\n\t\tare able to select a custom sidebar for only 1 page\n- NEW:  Set a sidebar display option (none, only on FAQ OR only on Ticket pages, both)\n- NEW:  Option to disable the sending of login credentials for new users\n- NEW:  Hide FAQ topics for not logged in users\n- FIX:  Fix where attachments file select showed up even it was disabled\n\n======\n1.3.0\n======\n- NEW:  IP check for FAQ likes \/ dislikes to avoid double votes\n\n======\n1.2.9\n======\n- FIX:  User exists not triggers an error to login\n\t\tThis prevents users to create tickets for \n\t\tother users\n- FIX:  Added livechat texts to WPML config\n\n======\n1.2.8\n======\n- NEW:  Livechat guest ticket option readded\n- NEW:  Livechat restyled \n\t\tDiffernet text align and background color between reporters & agents\n- NEW:  The following Livechat texts can be set in the admin panel:\n\t\tLive Chat Title\n\t\tLive Chat Welcome Text\n\t\tLive Chat No Agents Online Text\n\t\tLive Chat Button Text\n- FIX:  Livechat Integrations moved to Integrations Section\n\n======\n1.2.7\n======\n- FIX: FAQ issue\n- FIX: IMAP fetching\n- FIX: Dashboard PHP Notice\n\n======\n1.2.6\n======\n- FIX: FAQ Ajax showed the same excerpt\n\n======\n1.2.5\n======\nNEW: Crisp Live Chat Integration\n\t Learn more here: https:\/\/crisp.chat\/en\/\nNEW: PureChat Live Chat Integration\n\t Learn more here: https:\/\/www.purechat.com\/\nNEW: Chatra Live Chat Integration\n\t Learn more here: https:\/\/chatra.io\n\n======\n1.2.4\n======\n- NEW:  Set a default priority\n- NEW:  Show priority in forms for reporters\n- NEW:  Priorities now in export\n- NEW:  Tickets by priority added to reports\n- NEW:  Tickets by Source added to reports\n- NEW:  Small layout review of reports page\n- NEW:  Added a row for grouping in Ticket-Export Excel file\n- FIX:  Attachments were not assigned\n- FIX:  Missing Translations\n\n======\n1.2.3\n======\n- FIX:  Removed Cron after disabling Inbox\n\n======\n1.2.2\n======\n- NEW:  PHP IMAP Extension Check\n- FIX:  Missing translation & POT file updated\n- FIX:  Removed livechat for guest users \n\n======\n1.2.1\n======\n- FIX:  Added missing translation strings\n\n======\n1.2.0\n======\n- NEW:  Support Rating Feedback\n\t\tAsk reporters for Support feedback after a ticket has been solved\n\t\tSee settings > Support Rating\n\t\tRating Email: https:\/\/www.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/10\/support-rating-email.png\n\t\tSupport Feedback: https:\/\/www.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/10\/support-rating-feedback.png\n\t\tRating Overview: https:\/\/www.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/10\/support-rating-overview.png\n- NEW:  2 x New Report charts: \n\t\tTickets by Reporter\n\t\tTickets by Satisfaction\n- NEW:  Guest (not logged in user) can now use livechat\n- FIX:  Layout issue with avatar image in backend\n- FIX:  Backend Table width adjustes\n- FIX:  PHP notice in loggin class removed\n\n======\n1.1.5\n======\n- FIX: Cronjob issue\n- FIX: Ticket not created when no from name was set\n- FIX: PHP notice in desktop notifications\n\n======\n1.1.4\n======\n- FIX: Prevent admin access issue\n\n======\n1.1.3\n======\n- NEW:  Connect FAQs to product categories (WooCommerce)\n\t\tFAQs will then show up on single product pages\n- NEW:  Set AJAX interval for Live Chat & Desktop Notifications\n\t\tto decrease server performance use\n- FIX:  Prevent Admin Access issue\n\n======\n1.1.2\n======\n- FIX:  logged in error message\n\n======\n1.1.1\n======\n- FIX:  Only 5 FAQs showed up on archive page\n\n======\n1.1.0\n======\n- NEW: \tOption to use original theme template files\n\t\tSettings > Advanced Settings > Use Theme Template\n\t\tNote: This will remove all custom templates!\n\t\tIt would be better to copy existing partials into your child theme\n\t\tTutorial: https:\/\/www.welaunch.io\/helpdesk\/documentation\/faq\/override-templates-theme-support\/\n- NEW:  Set a sidebar position (left or right) in General Settings\n- NEW:  Support for invisible Recaptcha (https:\/\/wordpress.org\/plugins\/invisible-recaptcha\/)\n\n======\n1.0.9\n======\n- NEW: \tShow specific FAQs only to logged in users\n- NEW: \tHide FAQs for logged in users from Knowledge Base\n\t\tSee Settings > Knowledge Base (on bottom)\n- FIX:  Slider Revolution issue\n\n======\n1.0.8\n======\n- NEW: option to set novalidate-cert for inbox\n- FIX: Issue with My Tickets page and no tickets created so far\n\n======\n1.0.7\n======\n- FIX: Envato Class exists check\n\n======\n1.0.6\n======\n- FIX: Single FAQ only displays title when no topics are created\n- FIX: Screen Reader text visibility\n\n======\n1.0.5\n======\n- FIX:  Form 404 Errors\n- FIX:  Admins could not trash tickets, faqs or saved replies\n- FIX:  DataTables Issue\n\n======\n1.0.4\n======\n- NEW:  Theme support improved (e.g. Dante, Bridge, Total, The7)\n- NEW:  Set a custom login page (settings > general)\n- FIX:  Added some more translation options\n- FIX:  breaking DIV in new ticket form\n- FIX:  Output buffering for shortcodes\n\n======\n1.0.3\n======\n- NEW:  Dasboard redirect for reporters & agents\n- NEW:  Ticket Priorities now possible\n- NEW:  Renamed System \/ Projects to Departments\n- NEW:  Added POT translation file & updated DE Translations\n- FIX:  Ticket category color issue in backend\n- FIX:  Small php notices\n\n======\n1.0.2\n======\n- NEW:  Rating System for FAQ Articles\n\t\tSee Options > FAQ > Enable Rating\n- NEW:  Disable the dislike button\n- NEW:  Widgets now support order by likes \/ dislikes\n- NEW:  Show single FAQs only to logged in users\n\n======\n1.0.1\n======\n- FIX: WooCommerce class misses options\n- FIX: Menu does not show up\n- FIX: after_widget args notice\n- FIX: Livechat count issue\n- FIX: Grant Admin all access rights\n\n======\n1.0.0\n======\n- Inital release\n\nLive Chat\n-> Agents see list of open chats by reporters\n-> Leave message when no agents are online -> Ticket\n-> Reporter needs to be logged in\n-> Default Welcome Message\n-> Enter chat via Ticket ID\n-> Create a new chat -> new Ticket\n-> Chat history stored as Ticket Comments\n\nTicket System\n-> Inform Agents in Notifications\n-> HTML WYSIWIG Comment Form\n-> Attachments\n-> Saved replies\n-> Default Message\n-> My Tickets (for reporter & agents)\n-> Logging \/ History system\n-> XLS export\n-> Agents can reply to Email\n-> Ticket Overview (assigned to, status in colors)\n-> Set Inbox Folder \n-> Set Inbox Archieve Folder \n\nKnowledge Base\n-> Widget Support\n-> Most viewed \/ loved\n-> Set a default order by\n-> Custom Icon per category\n-> Password Protection (can be set by WP default)\n-> Multiple Layout\n-> Was this helpful?\n\nIntegrations\n-> Slack (https:\/\/my.slack.com\/services\/new\/incoming-webhook)\n-> WooCommerce\n-> Envato\n\n======\nFuture Plans\n======\n-> Github (https:\/\/github.com\/KnpLabs\/php-github-api)\n-> 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