{"id":491,"date":"2017-08-16T08:27:16","date_gmt":"2017-08-16T08:27:16","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?page_id=491"},"modified":"2022-01-25T21:56:28","modified_gmt":"2022-01-25T21:56:28","slug":"docs","status":"publish","type":"page","link":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/","title":{"rendered":"Documentation"},"content":{"rendered":"        <div class=\"wordpress-helpdesk wordpress-helpdesk-faq\">\n            <div class=\"wordpress-helpdesk-row\">\n                <div class=\"wordpress-helpdesk-col-sm-8 wordpress-helpdesk-pull-right\">        <div class=\"wordpress-helpdesk-row\">\n                <div class=\"wordpress-helpdesk-col-sm-10 wordpress-helpdesk-col-sm-offset-1\">\n                    <form method=\"get\" class=\"wordpress-helpdesk-faq-searchform\" action=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/\" autocomplete=\"off\">\n                            \n                        <label for=\"wordpress-helpdesk-faq-searchterm\">\n                            <input type=\"search\" id=\"wordpress-helpdesk-faq-searchterm\" class=\"wordpress-helpdesk-faq-searchterm form-control\" name=\"s\" autocomplete=\"off\" placeholder=\"Search FAQs\">\n                            <span class=\"sr-only\">Search FAQs<\/span>\n                        <\/label>\n                        <input type=\"hidden\" name=\"post_type\" value=\"faq\" \/>\n                        <button type=\"submit\" class=\"searchform-submit\">\n                            <span class=\"fa fa-search\" aria-hidden=\"true\"><\/span><span class=\"screen-reader-text\">Search FAQs<\/span>\n                        <\/button>\n                        <div class=\"wordpress-helpdesk-faq-live-search-results\" style=\"display: none;\"><\/div>\n                    <\/form>\n                <\/div>\n            <\/div>\n        <div class=\"wordpress-helpdesk-row\">        <div class=\"wordpress-helpdesk-faq-column wordpress-helpdesk-col-sm-6 wordpress-helpdesk-col-md-6\">\n                             <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/faq\/\">\n                    <div class=\"wordpress-helpdesk-faq-boxed\">\n                        <i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>                        <h3 class=\"wordpress-helpdesk-faq-boxed-title\">FAQ<\/h3>\n                        <p class=\"wordpress-helpdesk-faq-boxed-description\">Frequently Asked Questions<\/p>\n                        <p class=\"wordpress-helpdesk-faq-boxed-count\">View 13 articles<\/p>\n                    <\/div>\n                <\/a>\n                    <\/div>\n                <div class=\"wordpress-helpdesk-faq-column wordpress-helpdesk-col-sm-6 wordpress-helpdesk-col-md-6\">\n                             <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/filter-hooks\/\">\n                    <div class=\"wordpress-helpdesk-faq-boxed\">\n                        <i class=\"fa fa-filter fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>                        <h3 class=\"wordpress-helpdesk-faq-boxed-title\">Filter &amp; Hooks<\/h3>\n                        <p class=\"wordpress-helpdesk-faq-boxed-description\">For the Devs<\/p>\n                        <p class=\"wordpress-helpdesk-faq-boxed-count\">View 2 articles<\/p>\n                    <\/div>\n                <\/a>\n                    <\/div>\n        <\/div><div class=\"wordpress-helpdesk-row\">        <div class=\"wordpress-helpdesk-faq-column wordpress-helpdesk-col-sm-6 wordpress-helpdesk-col-md-6\">\n                             <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/getting-started\/\">\n                    <div class=\"wordpress-helpdesk-faq-boxed\">\n                        <i class=\"fa fa-bullseye fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>                        <h3 class=\"wordpress-helpdesk-faq-boxed-title\">Getting Started<\/h3>\n                        <p class=\"wordpress-helpdesk-faq-boxed-description\">Install &amp; Setup<\/p>\n                        <p class=\"wordpress-helpdesk-faq-boxed-count\">View 5 articles<\/p>\n                    <\/div>\n                <\/a>\n                    <\/div>\n                <div class=\"wordpress-helpdesk-faq-column wordpress-helpdesk-col-sm-6 wordpress-helpdesk-col-md-6\">\n                             <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/other\/\">\n                    <div class=\"wordpress-helpdesk-faq-boxed\">\n                        <i class=\"fa fa-book fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>                        <h3 class=\"wordpress-helpdesk-faq-boxed-title\">Other<\/h3>\n                        <p class=\"wordpress-helpdesk-faq-boxed-description\">Changelog &amp; more<\/p>\n                        <p class=\"wordpress-helpdesk-faq-boxed-count\">View 1 article<\/p>\n                    <\/div>\n                <\/a>\n                    <\/div>\n        <\/div><div class=\"wordpress-helpdesk-row\">        <div class=\"wordpress-helpdesk-faq-column wordpress-helpdesk-col-sm-6 wordpress-helpdesk-col-md-6\">\n                             <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/shortcodes\/\">\n                    <div class=\"wordpress-helpdesk-faq-boxed\">\n                        <i class=\"fa fa-code fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>                        <h3 class=\"wordpress-helpdesk-faq-boxed-title\">Shortcodes<\/h3>\n                        <p class=\"wordpress-helpdesk-faq-boxed-description\">All Shortcodes<\/p>\n                        <p class=\"wordpress-helpdesk-faq-boxed-count\">View 2 articles<\/p>\n                    <\/div>\n                <\/a>\n                    <\/div>\n        <\/div>                \n                <\/div>\n                                <div class=\"wordpress-helpdesk-col-sm-4 wordpress-helpdesk-sidebar wordpress-helpdesk-pull-left\">\n                    <li id=\"faq_topics-2\" class=\"widget widget_faq_topics\"><h2 class=\"widgettitle\">Topics<\/h2><ul class=\"wordpress-helpdesk-topic-list wordpress-helpdesk-faq-list\"><li><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/faq\/\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>FAQ<\/a><\/li><li><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/filter-hooks\/\"><i class=\"fa fa-filter fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Filter &amp; Hooks<\/a><\/li><li><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/getting-started\/\"><i class=\"fa fa-bullseye fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Getting Started<\/a><\/li><li><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/other\/\"><i class=\"fa fa-book fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Other<\/a><\/li><li><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/topics\/shortcodes\/\"><i class=\"fa fa-code fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Shortcodes<\/a><\/li><\/ul><\/li><li id=\"faq_dynamic_posts-2\" class=\"widget widget_faq_dynamic_posts\"><h2 class=\"widgettitle\">Popular in %s<\/h2><ul class=\"wordpress-helpdesk-faq-list\"><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/ticket-system-shortcodes\/\">Ticket System Shortcodes<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/setup\/\">Setup the Plugin<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/create-ticket-status-types-projects\/\">Create Ticket Status, Types & Projects<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/installing-the-plugin\/\">Installing the Plugin<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/override-templates-theme-support\/\">Override Templates (Theme Support)<\/a><\/li><\/ul><\/li><li id=\"faq_posts-2\" class=\"widget widget_faq_posts\"><h2 class=\"widgettitle\">Most Viewed FAQs<\/h2><ul class=\"wordpress-helpdesk-faq-list\"><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/ticket-system-shortcodes\/\">Ticket System Shortcodes<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/setup\/\">Setup the Plugin<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/create-ticket-status-types-projects\/\">Create Ticket Status, Types & Projects<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/installing-the-plugin\/\">Installing the Plugin<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/override-templates-theme-support\/\">Override Templates (Theme Support)<\/a><\/li><\/ul><\/li><li id=\"faq_live_search-2\" class=\"widget widget_faq_live_search\"><h2 class=\"widgettitle\">Search FAQs<\/h2>\t\t<div class=\"wordpress-helpdesk faq\">\n            <div class=\"wordpress-helpdesk-row\">\n                <div class=\"wordpress-helpdesk-col-sm-12\">\n                    <form method=\"get\" class=\"wordpress-helpdesk-faq-searchform\" action=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/\" autocomplete=\"s\">\n                        \n                        <label for=\"wordpress-helpdesk-faq-searchterm\">\n                            <input type=\"search\" id=\"wordpress-helpdesk-faq-searchterm\" class=\"wordpress-helpdesk-faq-searchterm form-control\" name=\"s\" placeholder=\"Search\">\n                            <span class=\"sr-only\">Search FAQs<\/span>\n                        <\/label>\n\n                        <input type=\"hidden\" name=\"post_type\" value=\"faq\" \/>\n\n                        <button type=\"submit\" class=\"searchform-submit\">\n                            <span class=\"fa fa-search\" aria-hidden=\"true\"><\/span><span class=\"screen-reader-text\">Submit<\/span>\n                        <\/button>\n                        <div class=\"wordpress-helpdesk-faq-live-search-results\" style=\"display: none;\"><\/div>\n                    <\/form>\n                <\/div>\n            <\/div>\n        <\/div>\n\t\t<\/li><li id=\"faq_posts-3\" class=\"widget widget_faq_posts\"><h2 class=\"widgettitle\">Popular FAQs<\/h2><ul class=\"wordpress-helpdesk-faq-list\"><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/is-this-real-cotton\/\">Is this real cotton?<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/are-your-t-shirts-handmade\/\">Are your T-Shirts handmade?<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/setting-up-locations\/\">Setting Up Locations<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/users-do-not-get-account-email\/\">Users do not get Account Email?<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/visual-composer\/\">Does this plugin support Visual Composer?<\/a><\/li><\/ul><\/li><li id=\"faq_dynamic_posts-3\" class=\"widget widget_faq_dynamic_posts\"><h2 class=\"widgettitle\">Popular FAQs<\/h2><ul class=\"wordpress-helpdesk-faq-list\"><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/ticket-system-shortcodes\/\">Ticket System Shortcodes<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/setup\/\">Setup the Plugin<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/create-ticket-status-types-projects\/\">Create Ticket Status, Types & Projects<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/installing-the-plugin\/\">Installing the Plugin<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/override-templates-theme-support\/\">Override Templates (Theme Support)<\/a><\/li><\/ul><\/li><li id=\"nav_menu-2\" class=\"widget widget_nav_menu\"><h2 class=\"widgettitle\">My Account<\/h2><div class=\"menu-helpdesk-container\"><ul id=\"menu-helpdesk\" class=\"menu\"><li id=\"menu-item-501\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-501\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/demo\/my-own-tickets\/\">My Own Tickets<\/a><\/li>\n<li id=\"menu-item-500\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-500\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/demo\/my-new-ticket\/\">My New Ticket<\/a><\/li>\n<li id=\"menu-item-502\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-502\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/\">Knowledge Base<\/a><\/li>\n<\/ul><\/div><\/li>                <\/div>\n                            <\/div>\n        <\/div>\n        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