{"id":6276,"date":"2021-11-03T09:40:41","date_gmt":"2021-11-03T09:40:41","guid":{"rendered":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/?page_id=6276"},"modified":"2022-01-25T14:37:12","modified_gmt":"2022-01-25T14:37:12","slug":"accordion-faqs","status":"publish","type":"page","link":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/accordion-faqs\/","title":{"rendered":"Accordion FAQs"},"content":{"rendered":"<div class=\"wordpress-helpdesk wordpress-helpdesk-faq\">        <div class=\"wordpress-helpdesk-row\">\n                <div class=\"wordpress-helpdesk-col-sm-10 wordpress-helpdesk-col-sm-offset-1\">\n                    <form method=\"get\" class=\"wordpress-helpdesk-faq-searchform\" action=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/\" autocomplete=\"off\">\n                            \n                        <label for=\"wordpress-helpdesk-faq-searchterm\">\n                            <input type=\"search\" id=\"wordpress-helpdesk-faq-searchterm\" class=\"wordpress-helpdesk-faq-searchterm form-control\" name=\"s\" autocomplete=\"off\" placeholder=\"Search FAQs\">\n                            <span class=\"sr-only\">Search FAQs<\/span>\n                        <\/label>\n                        <input type=\"hidden\" name=\"post_type\" value=\"faq\" \/>\n                        <button type=\"submit\" class=\"searchform-submit\">\n                            <span class=\"fa fa-search\" aria-hidden=\"true\"><\/span><span class=\"screen-reader-text\">Search FAQs<\/span>\n                        <\/button>\n                        <div class=\"wordpress-helpdesk-faq-live-search-results\" style=\"display: none;\"><\/div>\n                    <\/form>\n                <\/div>\n            <\/div>\n                        <div class=\"wordpress-helpdesk-topic-description\">\n                    <p>Frequently Asked Questions<\/p>\n                <\/div>\n                <div class=\"wordpress-helpdesk-row\">\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/override-templates-theme-support\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Override Templates (Theme Support)<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">To override the templates shipped within the plugin you should read the following steps:\r\n\r\n \tThere are 3 templates files in total\r\n\r\n \tFAQ Archive (admin\/views\/archive-faq_topic.php)\r\n \tSingle FAQ...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/override-templates-theme-support\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/u-set-login-details\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>How do u set up login details?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">Q: If you submit a ticket it sets up an account but how can the user sign in as he does not have any details and where is the login form?\r\n\r\nA: The user gets the login details by mail automatically. Just like a normal WP user registration, but...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/u-set-login-details\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><div class=\"wordpress-helpdesk-row\">\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/way-setup-topics-faqs-users-can-view\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Is there a way to setup topics and FAQS that only users can view?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">Yes you can limit the access to logged in users for all FAQs, FAQ topics or some FAQs.<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/way-setup-topics-faqs-users-can-view\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/is-it-possible-for-a-user-to-email-support-questions-and-respond-via-email\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Is it possible for a user to email support questions and respond via email (email piping)?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">Yes you will need to setup your own Email inbox account. Then configure it within the plugin settings.\r\n\r\nWhen you do a comment a mail will automatically be sent out to the reporter.<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/is-it-possible-for-a-user-to-email-support-questions-and-respond-via-email\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><div class=\"wordpress-helpdesk-row\">\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/visual-composer\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Does this plugin support Visual Composer?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">Yes you can use it for Knowledge Base Articles.\r\n\r\nYou could also use it for saved replies \/ tickets, but we do not recommend this. Because notification mails do not use shortcodes, same as replies, and therefore could break the layout.<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/visual-composer\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/disable-guest-login\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Limit Live Chat to Registered users only<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">Yes, you can disable guest chat within plugin settings. Then everybody who want to use the live chat has to login before.<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/disable-guest-login\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><div class=\"wordpress-helpdesk-row\">\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-modify-drop-subject-values\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Where can I modify the drop down \"subject\" values?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">When creating a ticket when they choose \"order support\"or similar where can I modify the drop down \"subject\" values?\r\n\r\nYou can use the following Filter \"wordpress_helpdesk_new_ticket_WooCommerce_order_subjects\".\r\n\r\nAn Example:\r\nfunction...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-modify-drop-subject-values\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-modify-ticket-email-template\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Where can I modify the ticket email template?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">See advanced settings &gt; Support Mail Template.\r\n\r\nFor example if you want to increase the mail width you can change the CSS to this:\r\n      .container {\r\n        display: block;\r\n        Margin: 0 auto !important;\r\n        \/* makes it centered...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-modify-ticket-email-template\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><div class=\"wordpress-helpdesk-row\">\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-translate-plugin-wpml\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>How can I translate the plugin (WPML)?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">Step one Scan the Plugin for Translations\r\n\r\n \tGo to WPML &gt;\u00a0Theme and plugins localization\r\n \tCheck \"WordPress Helpdesk\"\r\n \tClick on \"Scan selected Plugins for Strings\"\r\n \tAfter scan you can click on the...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-translate-plugin-wpml\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/wordpress-mail-spam\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>How can I prevent, that my WordPress Emails go to Spam Folder?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">As we use the standard WP mail system for Notification and Account creation emails, it can occur that Emails get into your reporters or agents Spam folder.\r\n\r\nYou can prevent this by adding a trusted external or internal SMTP Email Service.\r\n\r\nAn...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/wordpress-mail-spam\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><div class=\"wordpress-helpdesk-row\">\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/users-do-not-get-account-email\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Users do not get Account Email?<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">If new users do not receive their new account credentials via emails with username &amp; password you need to check first if you have enabled the option here:\r\n\r\nSend Login Credentials\r\n\r\nIf this is checked, it could be that some other plugin or...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/users-do-not-get-account-email\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/caching-support\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Caching Support<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">If you are using caching plugins or Cloudflare \/ Nginx you need to set a Bypass Rule for all URLs, that contain \"ticket\".\r\n\r\nExample for Cloudflare:[vc_single_image image=\"1482\" img_size=\"large\"...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/caching-support\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><div class=\"wordpress-helpdesk-row\">\n        <div class=\"wordpress-helpdesk-col-sm-6\">\n            <div class=\"wordpress-helpdesk-faq wordpress-helpdesk-faq-accordion\">\n                <a class=\"wordpress-helpdesk-faq-title-link\" href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-i-disable-faq-comments\/\">\n                    <h3 class=\"wordpress-helpdesk-faq-title\"><i class=\"fa fa-question-circle fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Can I disable FAQ comments<i class=\"fa fa-chevron-down wordpress-helpdesk-faq-accordion-icon\" aria-hidden=\"true\"><\/i>\n                    <\/h3>\n                <\/a>\n                <div class=\"wordpress-helpdesk-faq-content-container\">\n                    <hr class=\"wordpress-helpdesk-faq-divider\"><div class=\"wordpress-helpdesk-faq-excerpt\">To disable comments in general, go to your wp-admin panel. Then open Settings &gt; Discussions. There you can disable \"allow people to submit comments on new posts\".\r\n\r\nIf you only want to disable...<\/div><div class=\"wordpress-helpdesk-faq-link\"><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/faq\/can-i-disable-faq-comments\/\">> View Article<\/a><\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Override Templates (Theme Support)\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To override the templates shipped within the plugin you should read the following steps: There are 3 templates files in total FAQ Archive (admin\\\/views\\\/archive-faq_topic.php) Single FAQ...\"}},{\"@type\":\"Question\",\"name\":\"How do u set up login details?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Q: If you submit a ticket it sets up an account but how can the user sign in as he does not have any details and where is the login form?A: The user gets the login details by mail automatically. 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Then open Settings &gt; Discussions. There you can disable \\\"allow people to submit comments on new posts\\\".If you only want to disable...\"}}]}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6276","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/pages\/6276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/comments?post=6276"}],"version-history":[{"count":5,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/pages\/6276\/revisions"}],"predecessor-version":[{"id":6737,"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/pages\/6276\/revisions\/6737"}],"wp:attachment":[{"href":"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/wp-json\/wp\/v2\/media?parent=6276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}