Capabilities Filter

When you want to modify the capability settings you can hook into the the following filters:

Agent Caps: wordpress_helpdesk_agent_caps

By default the agent caps are the following:

array(
 'read',
 'publish_tickets',
 'edit_ticket',
 'edit_tickets',
 'edit_others_tickets',
 'edit_published_tickets',
 'delete_tickets',
 'delete_others_tickets',
 'delete_ticket',
 'read_ticket',
 'read_private_tickets',
 'assign_ticket_status',
 'assign_ticket_system',
 'assign_ticket_type',

'publish_faqs',
 'edit_faq',
 'edit_faqs',
 'edit_others_faqs',
 'edit_published_faqs',
 'delete_faqs',
 'delete_others_faqs',
 'delete_faq',
 'read_faq',
 'read_private_faqs',
 'assign_faq_topics',

'publish_saved_replies',
 'edit_saved_reply',
 'edit_saved_replies',
 'edit_others_saved_replies',
 'edit_published_saved_replies',
 'delete_saved_replies',
 'delete_others_saved_replies',
 'delete_saved_reply',
 'read_saved_reply',
 'read_private_saved_replies',
 'assign_saved_reply_tags',
 );

Reporter Caps: wordpress_helpdesk_repoter_caps

By default the reporter caps are the following:

array(
 'read',
 'read_ticket',
 );