To override the templates shipped within the plugin you should read the following steps: There are 3 templates files in total FAQ Archive (admin/views/archive-faq_topic.php) Single FAQ...

Q: If you submit a ticket it sets up an account but how can the user sign in as he does not have any details and where is the login form? A: The user gets the login details by mail automatically. Just like a normal WP user registration, but...

Yes you can limit the access to logged in users for all FAQs, FAQ topics or some FAQs.

Yes you will need to setup your own Email inbox account. Then configure it within the plugin settings. When you do a comment a mail will automatically be sent out to the reporter.

Yes you can use it for Knowledge Base Articles. You could also use it for saved replies / tickets, but we do not recommend this. Because notification mails do not use shortcodes, same as replies, and therefore could break the layout.

Yes, you can disable guest chat within plugin settings. Then everybody who want to use the live chat has to login before.

When creating a ticket when they choose "order support"or similar where can I modify the drop down "subject" values? You can use the following Filter "wordpress_helpdesk_new_ticket_WooCommerce_order_subjects". An Example: function...

See advanced settings > Support Mail Template. For example if you want to increase the mail width you can change the CSS to this: .container { display: block; Margin: 0 auto !important; /* makes it centered...

Step one Scan the Plugin for Translations Go to WPML > Theme and plugins localization Check "WordPress Helpdesk" Click on "Scan selected Plugins for Strings" After scan you can click on the...

As we use the standard WP mail system for Notification and Account creation emails, it can occur that Emails get into your reporters or agents Spam folder. You can prevent this by adding a trusted external or internal SMTP Email Service. An...

If new users do not receive their new account credentials via emails with username & password you need to check first if you have enabled the option here: Send Login Credentials If this is checked, it could be that some other plugin or...

If you are using caching plugins or Cloudflare / Nginx you need to set a Bypass Rule for all URLs, that contain "ticket". Example for Cloudflare:[vc_single_image image="1482" img_size="large"...

To disable comments in general, go to your wp-admin panel. Then open Settings > Discussions. There you can disable "allow people to submit comments on new posts". If you only want to disable...