Create Ticket Status, Types & Projects
[vc_row][vc_column width=”1/2″][vc_column_text]After everything is setup we can create the different status, types & systems / projects. Each of these taxonomies can have it’s own color.
- Status
Explanation: the status on what a ticket currently is
Example: New, Assigned, Solved - Type
Explanation: the ticket type
Example: Bug, Feature, Question - System / Project
Explanation: The project or System a ticket will be assigned to
Example: Project 1, Project 2
Hi
I do have the Systems / Projects menu open displayed – any ideas where it is?
R
Have you installed Redux Framework plugin?
Can you create a ticket on behalf of an existing user?
Yes that is possible.