For the Devs
Form Filters
Every Form type (Simple, WooCoommerce, Envato) has their own filters for the fields.
Systems Field: wordpress_helpdesk_new_ticket_' . $type .'_systems
Types Field: wordpress_helpdesk_new_ticket_' . $type .'_types
Orders Field:...
Capabilities Filter
When you want to modify the capability settings you can hook into the the following filters:
Agent Caps: wordpress_helpdesk_agent_caps
By default the agent caps are the following:
array(
'read',
'publish_tickets',
'edit_ticket',
...
