Requirements Before you install our plugin you should make sure the following requirements are available: WordPress 3.8+ PHP 5.4+ MySQL...

After installing our helpdesk plugin we can continue setting up the basics. In your Admin Dashboard you should see the helpdesk menu (see right). If not: Make sure the Redux Framework plugin is...

After everything is setup we can create the different status, types & systems / projects. Each of these taxonomies can have it's own color. Status Explanation: the status on what a ticket...

When you have enabled the knowledge base you should create a page with the shortcode inside it. After that you can create some topics. FAQ topics helps you and your users to find...