Is it possible for a user to email support questions and respond via email (email piping)?

FAQ Viewed: 1966

Yes you will need to setup your own Email inbox account. Then configure it within the plugin settings.

When you do a comment a mail will automatically be sent out to the reporter.

2 comments on “Is it possible for a user to email support questions and respond via email (email piping)?”

Joe – 7 years ago – Edit

When the report replies via email, will TotalDesk ticket receive and parse it?

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- WeLaunch – 7 years ago – Edit
  
  Yes email replies will be saved into the ticket replies.
  
  Reply

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